Support Overview
The Aderes team is fully committed to providing comprehensive support for subscribers. Since customer satisfaction has been our ongoing priority at Aderes, subscribers have access to a full support system arranged in three tiers: Anytime Support, the Knowledge Base, and the Help Desk. The tier system is designed to maximize support efficiency and resolve issues as quickly as possible.

Anytime Support
Aderes recently debuted its Anytime Support system, a first in the industry. This is the first tier of Aderes support, and it is designed to address issues in a fast, friendly, and efficient manner. By simply clicking the "Chat Support" button, a pop-up window opens that instantly connects a user to an Aderes technical representative. The representatives are trained to address problems which Aderes users have encountered in the past, and they are familiar with a wide range of issues to which they can provide solutions.

The Anytime Support system is available 24-7, so that users from any location in the world will have access to support when it is convenient for them. This system is not limited to Aderes subscribers, as people who are considering Aderes as their secure email or secure web browsing service can have their questions answered by Anytime Support representatives as well.

The Knowledge Base
The Knowledge Base is the second support tier. In the Knowledge Base, the Aderes team has compiled solutions to frequent questions or problems. Information found in the Knowledge Base includes instructions for setting up the service, adjusting secure email settings, solutions for typical error messages, and interactive troubleshooters which take a user's personal computer or browser settings into account. The articles found in the Knowledge Base can also benefit those who are considering Aderes as their secure email or secure web browsing provider, as there are sections which detail aspects of the Aderes service and educate users about secure email and secure web browsing technology.

The Help Desk
The Help Desk is the third tier of support, and is a feature open exclusively to Aderes subscribers. Using the Help Desk, registered users can open a ticket, which is a request for support. This ticket is sent to the Aderes support team, who then provide individual answers to questions or issues. Aderes aims to address all Help Desk requests within one business day. Urgent requests will be processed and resolved in less than 24 hours.